Emerging Technologies and HR
Virtually every aspect of HR is a candidate for some form of process or cognitive automation (i.e., AI). While we have seen much progress in recruiting given the data intensity and repetitive nature of the workflows, creating opportunities for advanced analytics and process automation, I believe this is just the tip of the iceberg. As my co-author John Boudreau and I described in our recent book, Reinventing Jobs: A 4 Step Approach for Applying Automation to Work, leaders need to first deconstruct the job or workflow to categorize activities into 3 continuums in order to understand the optimal role and type of automation. The 3 continuums capture whether the work is repetitive vs. variable, independently performed vs. interactive and physical vs. mental.