Three Steps Leaders Must Take To Optimize Automation In Their Organizations
Over the last year or so, we have begun to see a discernible shift in the public discourse about how automation will affect work. From the early, often dire, predictions about how many jobs will be destroyed by automation, we are now seeing broader recognition that automation affects the component tasks of jobs in more nuanced ways. Automation affects tasks in one of three ways: substituting, augmenting or creating human work.
To strategically understand and optimize work automation organizations and their leaders must:
- Deconstruct “jobs” and reconfigure the work.
- Fully understand the range of work automation options (including robotic process automation, cognitive computing and social robotics).
- Adopt a systematic step-by-step approach to identifying and executing on work automation opportunities.