How HR leaders can leverage A.I. to transform work – and where they often go wrong

HR has become the center of experimentation for leaders thinking about how A.I. will transform the workplace. Perhaps no one knows this better than Ravin Jesuthasan, global leader for transformation services at consulting firm Mercer, who advises some of the corporate world’s top HR executives on the rapid advances and changes in the ways employees perform their jobs everyday. One of his main areas of focus lately is generative A.I. and how it will affect HR practices.